Courier Delivery
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A courier fee of R125.00 applies to all retail customers within South Africa.
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Free shipping is available on all orders over R500.
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Delivery typically takes 3–5 working days.
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Please allow an additional 1–2 days for outlying areas.
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Deliveries are handled by Rhenus Express Couriers.
Own Order Collection
Customers are welcome to collect their orders from our warehouse at:
Unit 1 & 2, 20 Sharland Street, Driehoek, Germiston, 1401, Johannesburg, Gauteng, South Africa
Note:
Payment is required before any goods can be released.
If you choose to collect your order, please tick the “Own Collect” box during checkout to avoid being charged for delivery.
Returns and Damaged Items
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If a product is defective, we will arrange a replacement.
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For items with visible shipping damage, please contact us immediately and, if possible, provide a photo.
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Report any damaged, incorrect, or missing items within 24 hours of delivery via email or phone.
Out of Stock Items
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If any item you ordered is out of stock, Educational Play will refund the full purchase price.
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We will request your bank account details to process an immediate refund.
International Orders
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For international orders, please contact us directly to explore possible arrangements.